Cookies are a feature of web browser software that allows web servers to recognize the computer or device used to access a website. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. They allow the website to remember your actions and preferences over a period of time, so you don't have to keep re-entering them whenever you visit one of our websites or browse from one page to another. They also enable us to track and monitor activity on our website to improve our services (for marketing and functionality purposes) as well as allowing you to interact with social media services.
In addition to the uses of cookies described above, these entities may use other methods, such as the technologies described below, to collect information about your use of our website and other websites and online services. These are:
- Pixels tags - Pixel tags (which are also called clear GIFs, web beacons, or pixels), are small pieces of code that can be embedded on websites and emails. Pixels tags may be used to learn how you interact with our website pages and emails, and this information helps us and our partners provide you with a more tailored experience.
- Device identifiers - A device identifier is a unique label that can be used to identify a mobile device. Device identifiers may be used to track, analyse and improve the performance of the website and advertisements delivered.
A cookie can be classified by its lifespan and the domain to which it belongs; a cookie is either a:
- session cookie - which is erased when the user closes the browser; or
- persistent cookie - which is saved to the hard drive and remains on the user's computer/device for a pre-defined period of time.
As for the domain to which it belongs, cookies are either:
- first-party cookies - which are set by the web server of the visited page and share the same domain (i.e. set by us); or
- third-party cookies - stored by a different domain to the visited page's domain.
What cookies do we use and why?
Cookies are also sometimes classified by reference to their purpose. We use the following cookies for the following purposes:
- Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that allow us to comply with legal obligations.
- Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it, as well as dates and times they visit. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences for example, your choice of language or region.
- Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed, as well as time spent on our website, and the websites visited just before and just after our website. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
We may also use the information collected from cookies and other technologies to service our ads on social media platform and for other marketing purposes.
When you visit our website, you are able to opt-out of the use of all cookies which are not strictly necessary. If you opt-out, you may continue to browse our website but certain functionality may not be available due to technological constraints as some features of our website rely on cookies to operate correctly.
Our website uses the following third party services which in turn deploy cookies and other technologies. In most cases we do not store any of the information collected and this is stored directly by these third party services and used in accordance with their own privacy policies.
List of Subprocessors
Current as of June 1, 2018
We use the following third party services:
|AWS||Web hosting services||USA||aws.amazon.com|
|Heroku||Web hosting services||USA||heroku.com|
|Sentry||Exception tracking system||USA||sentry.io|
|NewRelic||Web app performance tracking||USA||newrelic.com|
|Mailgun||Email delivery service||USA||mailgun.com|
|Act||Customer relationship management||USA||act.com|
|Google Apps||Internal service provider for email, calendars||USA||gsuite.google.com|
|Google Analytics||Website analytics tracking||USA||analytics.google.com|
|Braze||Customer engagement manager||USA||braze.com|
|Branch||App deep linking and analytics||USA||branch.io|
|Customer.io||Email delivery service||USA||customer.io|
|Logentries||Web app logging service||USA||logentries.com|
|Helpscout||Customer support service||USA||helpscout.net|
|Slack||Internal and community communications||USA||slack.com|
|Google Doubleclick||Advertisement platform||USA||doubleclickbygoogle.com|
|HelloSign||Executing customer contracts||USA||hellosign.com|
|Remote Tech Group||Customer relations management||USA||techbenders.com|
|Basecamp||Internal task management||USA||basecamp.com|